Refund Policy

At Pawsitive Planet, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a straightforward refund process to ensure a smooth experience.

1. Refund Eligibility
To be eligible for a refund, your item must meet the following criteria:

• The item must be unused, in the same condition as received, and in its original packaging.
• Refund requests must be made within 30 days of receiving your order.
• Proof of purchase or order confirmation is required to process a refund.

2. Non-Refundable Items
The following items are non-refundable:

• Gift cards
• Items that have been opened or used (except when defective)
• Custom-made or personalized products
• Perishable goods (e.g., pet food, treats)

3. How to Request a Refund
To request a refund, please contact our customer support team with the following information:

• Your order number
• The product(s) you wish to return
• A brief description of the reason for the return

Once your refund request is received and reviewed, we will send you instructions on how to proceed with returning the item (if applicable).

4. Return Shipping Costs
If the return is due to an error on our part (e.g., incorrect or damaged items), we will cover the return shipping costs.
For other returns, you will be responsible for the return shipping fees.

5. Refund Process
Once your return is received and inspected (if applicable), we will process your refund. The refund will be issued to your original payment method within 7 business days.

• If you paid by credit/debit card, the refund will be credited to your card.
• If you paid via another method, we will issue the refund to your chosen payment method.

6. Exchanges
If you prefer an exchange instead of a refund, please let us know in your request. We will provide instructions on how to exchange the item for one of equal value.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately, and we will resolve the issue by providing a full refund or sending a replacement at no additional cost to you.

8. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.